Frequently Asked Questions
How long does it take for items to be delivered?
2-3 Days inside UAE.
Where do you deliver?
Within UAE.
Is there a delivery charge applicable? If yes, how much?
Delivery is free of charge for purchase of 150 or above / otherwise AED 20.0
What is the time span of reporting cancellation so you will allow it and how does the customer report a transaction to be cancelled?
Customer can report by any means of communication with in before delivery takes place.
When do you allow refund? How will the client reach you and what is the allowed time span of requesting refund?
Customer will get refunds once they cancel order before delivery, or they return products with in 1-2 days of purchase provided the product is not tampered with and in genuine condition. Plus it might take 1 week or more before customer would receive amount into his account.
